Can meet the following conditions, can request a replacement：
- The customer unpacks and inspects the goods in front of the delivery person when receiving the goods, and finds that the goods have quality problems;
- The actual receipt of the goods is very different from what is described on the website.
Exchange process: The customer asks the delivery person to return the goods in person and then contact us. We will re-deliver for you and the arrival time of the goods will be postponed.
You can request a return if the following conditions are met：
- Within two days after receiving the goods, the customer finds that the goods have obvious manufacturing defects;
- The goods have undergone a replacement but there are still quality problems;
- Due to human reasons, we have not received the goods within 5 days of the date we promised to arrive.
Return process: The customer will contact us within two days after receiving the goods, and we will refund your payment by bank transfer within three working days.
We have the right to refuse the customer’s return request in the following circumstances：
- The goods are damaged, but the delivery personnel are not required to exchange goods on the spot when receiving the goods;
- Return and exchange requirements exceeding the return period;
- The incomplete or defective appearance of returned goods;
- The customer’s shipping documents are missing or incomplete;
- The product is not provided by us;
- There are no quality problems with the goods themselves.
Commitment to 7 days unconditional return
Thinge broom manufacturer accepts non-quality problems of return (except specials, custom models), if you need to return, please return the goods within 7 days from the date of receipt of the buyer’s receipt and return the freight at your own expense, no longer accepted. Return the goods, please use the express method to return. The purchase price (excluding shipping and packaging fees) is refunded to the British Airways account.
Regarding the freight generated by the return, if the return due to the quality of the product itself, the cost is borne by us, due to the style, color, size and other reasons caused by the return, the cost is the customer’s own responsibility.
Remarks: Pictures and information are for reference only. Due to problems such as shooting light and color difference between different monitors, there may be a certain color difference between the product image and the real object. This is not a quality problem, and everything is subject to the actual product.
- The original product (including the outer packaging of the product) when the product is kept for sale;
- For products with quality problems, please contact customer service within two days after receiving the goods, and will not accept them within the time limit. Non-quality products are not refundable.
- Indicate the reason for the return, if the product has quality problems, please be sure to write;
- If the return is processed, the refund will be refunded to the original fund account and the deposit will not be refunded;
- If the product has additional gifts, please return the gifts together. The gifts need to keep the original quality when receiving the gifts. If the gifts cannot be returned, they will be deducted from the refund according to the corresponding price.
- Due to quality problems caused by return, this site only provides replacement products of the same value.
Return and exchange services will not be provided in the following cases：
- Any product not sold on this website;
- Any product that has already been used, except for the quality of the three-package product;
- Any product that causes quality problems due to abnormal use and storage;
- Return the products without outer packaging;
- Do not provide photos, do not contact the customer service directly returned products, the product is subject to human damage, etc., will not be accepted;
- Products that exceed the return period (return period: within 7 days of the customer’s receipt date on the courier, the quality problem is returned within two days, for the customer to return the goods after 7 days, regardless of any reason Our company will not accept the goods, the exchange will be subject to the receipt of the goods, the company will replace the product after verification, and the product has been removed or sold out (including the case of suspension of sales), regardless of the old and new Customers will not be exchanged.
- If the customer complains about the quality of the product during use, please issue a written appraisal and we will deal with it according to national laws and regulations.
- We adhere to the “customer-centric, integrity-based” principle to provide our clients with the highest quality products and services, but for any fraudulent behavior, we will retain the right to pursue legal responsibility. The final interpretation of this rule belongs to Thinge.
- The freight generated by the return, if it belongs to the part we bear, first by the customer, we receive the goods, after the inspection meets the return policy, this part of the freight will be returned to the customer together with the refund.
Customers who do not accept the above terms should not buy! Once you place an order, you accept all the above terms!
According to the actual situation, the station has the right to adjust the processing rules for return and exchange. Return address, please contact customer service to confirm!